Hospitality

Sorry for the delay in posting! School has been incredibly busy.

My thought for the day is all about customer service. How important is customer service in the hospitality industry? Well, academia would tell you that it's essential to running a good business. I would argue that it's everything to running a good business and essential for life outside of work.

One aspect in which hospitality is much needed is retention of customers. The lifetime value of customers I believe is often over looked. The thing is, you can't calculate the amount of money they can offer you because it is truly limitless! If I had a good experience at my hotel on vacation you better believe I'm going to tell my friends about it. What if some of them decided to stay at that same hotel and they had a good experience? The amount of people you could draw in, the amount of money you could potentially make has no end.

Just something bouncing around in my head lately today.

If you have any comments please feel free to leave them!

i have a new love for josh groban and a new hatred for weather forecasts that lie and say it's going to be 61 and sunny.

Did you ever just really hurt for a friend, but know you couldn't do anything about it?

You see her suffering, and you see why she is suffering, and you know how the suffering could end. But only she has the power to make it end and she doesn't see how to do it. Your perspective can't make her understand.

How do you help someone to see herself through God's eyes? How do you show someone she is worth much more than she can ever imagine?

You are smart, you are beautiful, and you are the beloved child of a King. And you are drowning yourself in shallow water.

Stand up. Please, stand up.

Wow

If you believe in something, does that mean it must be present in your actions? Blue Like Jazz is really making me re-think about things. I love it!

People these days...

Please tell me this is all a misunderstand or a fake article....what are people up to these days.....click here for article

We serve a mighty God

I was at church a few weeks ago and was introduced to the provost of Kansas State University. At first I was slightly shocked to be shaking the hand of such a man. I figured I had to go through multiple security screenings or make many phone calls and pull strings to even be in the same room as this man. I don't know anything at all about him just that he is really high up in the University. As I was standing there in church it hit me. We worship the same God! I felt I was just as strong in front of God as this super powerful man in front of me. What I mean to say is this, we were both praising the same God at the same time in the same room. No appointments, no background checks, no need to know someone, just to worship Christ. The same God that appoints presidents, kings, and judges loves and cares for ME! The great predators of the world, lions, tiger sharks, piranha's etc. all worship the same God. I might just be onto something here...

did you ever think maybe you should stop and smell the roses....only to realize that it's been raining for about six years and any roses that may have tried to bloom have drowned? and also your cable is out?

Great song

The Motions

Matthew West

This might hurt
It's not safe
But I know that I've gotta make a change
I don't care If I break

At least I'll be feeling something
'Cause just ok
Is not enough
Help me fight through the nothingness of life

Chorus
I don't wanna go through the motions
I don't wanna go one more day
Without Your all consuming passion inside of me
I don't wanna spend my whole life asking
What if I had given everything?
Instead of going through the motions

No regrets
Not this time
I'm gonna let my heart defeat my mind
Let Your love
Make me whole
I think I'm finally feeling something

Take me all the way
Take me all the way
Take me all the way

Sounds of summer....

Crowd roaring, PEANUTS GET YOUR PEANUTS, crack of the bat, ahhhhh the World Baseball Classic is amazing...

Failure

"Failing is one of the greatest arts in the world. One fails toward success." - Charles Kettering

There are many notable individuals who have failed. Some have risen to notoriety simply by getting back up again.

Fred Smith, the founder of Federal Express, received a "C" on his college paper detailing his idea for a reliable overnight delivery service. His professor at Yale told him, "Well, Fred, the concept is interesting and well formed, but in order to earn better than a "C" grade, your ideas also have to be feasible.

Incredible...

Tourism

One of my many passions in life is tourism/travel. I found a website today (while I was attempting to do homework) that had some interesting information on tourism. Check it out here!

Here is and excerpt:

Did You Know that spending by resident and international travelers in the U.S. averaged $2 billion a day, $84.5 million an hour, $1.4 million a minute, and $23,500 a second?

Honda...

Honda seems to be on to something. One of their new ad campaigns has the slogan "failure: the secret to success" It got me to thinking, since when is failure a bad thing?!?! Thomas Edison never failed, he only came up with different ways to create the light bulb. Henry Ford went bankrupt multiple times before he came up with a plan that worked and here we have Ford as a major auto manufacturer, Babe Ruth held a record for strike outs yet he also holds major home run records. Failure is only a bad thing if you let it be. For me, I'm going to try and make failure a good thing. Honda said it best, "Failure is the secret to success"